The Phobic Trust offers a 24 hour support service - The Phobic Phone Line
Call 0800 14 ANXIETY (0800 14 269 4389)
This national helpline offers instant support for people who are in crisis with a panic attack. Our trained Phobic Phone Line volunteers offer information and support for anxiety sufferers and their families/friends and are available to New Zealand's general public 24 hours a day, 7 days a week.
This service is confidential and free of charge, and is the only one of its kind in New Zealand.
The Phobic Trust's Auckland Clinic is open from:
8.30am to 5pm Monday- Friday
8.30am to 1pm on Saturdays.
During these times all calls are answered by the Support Services Manager or another suitable staff member from the Anxiety Disorders Clinic.
After hours, the phones are manned by trained volunteers, who willingly give up their time to help others.
About the training:
After undergoing a comprehensive preliminary training process, all volunteers are able to provide information about the anxiety disorders, as well as assistance in the form of breathing and relaxation techniques, useful for people suffering from panic attacks and anxiety, distraction techniques, to help sufferers of obsessive-compulsive disorder, and various other proven coping techniques for dealing with anxieties. Volunteers are taught how to respond in a crisis call situation, they are also able to enlighten callers about The Phobic Trust's clinical services or refer them to any relevant support services in their area. All volunteers attend monthly meetings which include structured debriefing, supervision, peer review and specialized training.